.png){kind=logo}
.jpeg)
Helping “Join Up” multiple organisations to provide unified Customer Centricity
An ADVISE focused engagement
Central Government - working with Whole of Government Transformation Program
- Policy of "Joined Up" Whole of Government Transformation program to focus on customer and increasing efficiency
- Multiple highly independent legacy organizations
- History of underperforming & failed transformation and adoption by departments
- Suggested innovative Service Node approach
- Advised on Strategic Logical Service Catalog and "Life Event" touch point processes
- Value based transformation based on Information Lifecycle Management concepts integrating overall strategic logical with departmental tactical execution
- Strategic Information Service concept helped departments adopt & transform
- Focus on logical model and virtualised services catalog provided fast value and change while longer term transformation activities continued