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Removing major constraints on Business Growth
An ASSIST focused engagement
Small service delivery business - working with Co-founders & C team
- Severe "peaks and troughs" in demand
- Resource availability limiting business
- Reputation, revenues and survival under threat
- Co-founders suffering from stress
- Evaluated business processes & resource utilization
- Implemented new hybrid service culture & processes
- Created commercial and quality frameworks for contingent resources
- Helped provide coping strategies, relaxation techniques and nutritional advice for Co-founders
- Revenue per employee increased
- Customer fulfilment & satisfaction metrics increased
- Optimized flexible capacity vs employee costs
- Co-founders report reduction in stress and increase in wellbeing